Privacy Policy — Social Auto Mate

1. Who we are

This policy describes how Social Auto Mate (“we”, “us”) collects, uses, and shares personal information in connection with our website and services.

Questions or requests: [email protected]

2. What we collect

Depending on how you use the Service, we may collect:

Account and contact data: such as name, email address, password or authentication tokens (including when you sign in with Google OAuth)
Billing data: processed by our payment provider (for example, Stripe); we typically receive limited billing and subscription status information, not your full card number
Business and content data: business name, description, website URL, uploaded photos and videos, scheduling preferences, and generated or edited posts
Integration data: tokens or identifiers needed to connect third-party platforms (for example, social accounts via our publishing integration), and related metadata
Support and communications: messages you send us (including via chat widgets), and email correspondence
Technical and usage data: IP address, device/browser type, log data, cookies or similar technologies, and product analytics events

3. How we use information

We use personal information to:

Provide, operate, secure, and improve the Service
Process payments and manage subscriptions
Communicate with you about the Service (including transactional emails such as security notices, onboarding, and service updates)
Understand usage and troubleshoot issues (including analytics)
Comply with law and protect rights, safety, and integrity

4. Cookies and analytics

We use cookies and similar technologies for essential site functionality and to measure product usage. Depending on your region and our configuration, certain analytics or marketing technologies may require your consent—please review any cookie controls we provide on the site.

5. Service providers

We use trusted service providers to host and operate the Service, for example:

Payment processing (such as Stripe)
Email delivery (such as Mailgun or SMTP providers, depending on configuration)
Product analytics (such as PostHog)
Customer chat (such as Tawk.to)
Publishing integrations (such as Late) and platform APIs you connect
Cloud infrastructure and storage (including object storage where configured)

These providers may process personal information on our behalf subject to contractual safeguards.

6. International transfers

We may process and store information in Canada and other countries where we or our service providers operate. Where required, we take steps designed to ensure appropriate safeguards for cross-border transfers.

7. Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and your use of the Service.

8. Your choices and rights

Depending on applicable law, you may have rights to access, correct, or delete certain personal information, withdraw consent where processing is consent-based, or object to or limit certain processing. You may also have the right to lodge a complaint with a privacy regulator.

To make a request, contact us at [email protected]. We may need to verify your identity before fulfilling requests.

9. Children

The Service is not directed to children, and we do not knowingly collect personal information from children without appropriate parental authority where required.

10. Changes

We may update this policy from time to time by posting a revised version on this page and updating the “Last updated” date. Where required, we will provide additional notice.